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How to solve Microsoft Teams from Hanging (Huawei Mobile Phone)

Problem: When open the Microsoft Teams, it is always displaying "Hang on while we get things ready for you"

Solution: Clear the App Database

- Go to "Settings" and Choose "Apps"

- Click "Apps" button again and Find the "Teams" app and click "Teams"

- Click "Storage" to go to advance setting

- Click "Clear Cache" and "Clear Data"

- Relaunch the Microsoft Teams App and Login again, the problem should be solved


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