HKUST ITSO AI Chatbot

Important reminder

Please do not disclose personal data such as your HKUST account number, staff/student ID or name in the chatbot. Information provided will be retained to enhance system performance.

By using the HKUST ITSO Chat service, you confirm that you have read, understood, and agreed to the Disclaimer


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Usage Help on HKUST GenAI Platform
  • Login to the Platform at https://genai.ust.hk with your ITSO username and password.
  • Open a New Chat by pressing the button, "+ New Chat" when you do not need a continuing conversation. This could help to save the consumption as it won't waste tokens to process unrelated chats history.
  • Adjust the Chat configuration like Temperature, Maximum response tokens and Context depending on your need.
    • Temperature - The default values is 0.5. Higher values like 0.8 will make the output more random, while lower values like 0.2 will make it more focused and deterministic.
    • Maximum response tokens - The maximum number of tokens of the response for each input question where 1 token is around 4 chars in English. Note that the token limit is 4096 inclusive of the chats history and context.
    • Context - On starting a new chat, choose from templates your most relevant context and make further change in the textbox. Please remember that the context cannot be changed once the chat starts.
  • You can name the Chat by click on the pencil icon next to the Chat (e.g. Chat0, Chat1, etc. with a meaningful name)
  • Upon finished the chat, you can either Export Chat or Delete Chat.
  • Contact ITSO Service Desk for assistant

Support

General Enquiries cchelp@ust.hk
Suggestions & Complaints cclisten@ust.hk
Serviceline +852-2358-6200